At Keep Adore, we strive to provide you with the best possible shopping experience. We understand that sometimes you may change your mind or receive a defective product. That’s why we offer a hassle-free return and refund policy to ensure your satisfaction.
Return Policy:
If you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery. The item(s) must be in their original condition with all tags and packaging intact. We reserve the right to reject returns that do not meet these requirements.
To initiate a return, please email us at [email protected] with your order number and reason for return. Once we receive your request, we will provide you with a Return Authorization (RA) number and further instructions.
Please note that you are responsible for the return shipping costs unless the item(s) received were defective or incorrect. We recommend using a trackable shipping service and keeping the receipt for your records.
Refund Policy:
Once we receive and inspect the returned item(s), we will issue a refund within 3-5 business days to the original method of payment if the order is eligible for a refund.
Please note that refunds may take 10 business days to appear on your account depending on your bank or credit card company. If you still not received your refund payment after 10 business days please kindly contact either your financial institute or us and we will try our best to help.
Defective or incorrect order
If you receive a defective or incorrect item(s), please email us at [email protected] with your order number and a photo of the issue. We will email you a prepaid shipping label to return the item(s) and send the correct or replacement item(s) as soon as possible.
To ensure a smooth and efficient return and refund process, please follow our guidelines and contact us with any questions or issues.
Thank you for shopping with Keep Adore!